Bitcoin casinos are gaining popularity as the digital currency has gained popularity and value. However, the quality of these casinos varies greatly and some I have come across are simply fraudulent. That said, Bitstarz is not the opposite of this trend, as we have a wide range of legitimate games and even though we are not perfect, we are certainly more than happy to compete against them.
BitStarz Casino has a fully web-based platform developed by a company called SoftSwiss, casino is operated by Direx N.V. company. Access to the casino is via the Bitstarz website or via our mobile app on iOS, Android and Windows devices.
The page looks sharp and is pretty easy to navigate. It has a menu bar that will lead you to the specific type of game you want to play, and you can search for titles you are looking for under the name of your software manufacturer. Speaking of games: There are many ways to try them out, but the vast majority are video slot machines. Players who prefer to let people play their games are plentiful in Bitstarz, and they are available in various formats including video, audio, video and online.
The most famous of these will be Net Entertainment, which is present here, but there are also a number of other games available in different formats. The games are broadcast from the studio, have different tables and boundaries and are supplied by well-known providers. Some of the games were broadcast from studios, others are played in the casino and some of them had different table boundaries. You can also win progressive jackpot prizes through the casino, which is nice to look at, as many Bitcoin sites often lack the large bundled progressive jackpot packages that traditional online casinos have been offering for many years.
Fortunately, the casino’s payment policy states that progressive jackpot winnings are not subject to regular monthly payout limits. BitStarz allows you to maintain two separate account balances while playing at the casinos.
There are a number of games that are not allowed to be played with Bitcoin, but there are seven to choose from when you sign up. The seven you select are subject to the same rules as the rest of the games when you sign up for BitStarz.
To convert between Bitcoin and Euro, you must deposit the Fiat currency separately and you have the option to convert to Bitcoin or Euro. Bitcoin is the best option because it offers instant withdrawals, while eWallets and other traditional banking methods can take 1-3 days.
BitStarz has lifted the weekly and monthly withdrawal restrictions it used to have, although you can face multiple withdrawals in a single transaction if you deposit more than allowed. Bitcoin withdrawals are made within an hour of the request, and withdrawals are often made within 5 minutes of the request being made. For the casino test, I submitted a $1,000 Bitcoin withdrawal, which was paid in Bitcoin within hours of the request. I played a few more times and then went to bed with a bit of cash in my pocket before I had to go.
I reached out to customer services and spoke to a member of staff who asked about bonus terms. I found that the staff responded to my request within 15 seconds, which was great, and the person I spoke to was friendly and answered all my questions without trying to outdo me or anything else I greatly appreciated.
In terms of security, BitStarz uses the industrial SSL encryption used by most reputable websites. This is good because it encrypts and secures your information as it moves between your computer and the casino’s servers. Encryption is active when it is active for at least 30 seconds and for at most 1 hour and 30 minutes.
The games offered, in particular those by SoftSwiss, have a so-called demonstrably fair mechanism. Cryptography is used to prove that the results of the game are fairly determined after the game starts and have not been altered in response to your actions. Essentially, at the beginning of each game you will receive an encrypted compilation of the results and a key to decrypt them. You can check if nothing has changed in your game, and if not, it will be unlocked.
Bonus
This means that the wagering restrictions for bonus play are enforced by the casino and are not simply a line hidden in the terms and conditions. One of the great features Bitstarz has been demanding from casino listings for several years is the so-called “Bonus Game Guarantee” – a guarantee of a minimum win rate of 50% for all players.
This means that you do not run the risk of accidentally betting more than you are allowed to and your winnings will become void.
If there is a disappointment in terms of fairness, it is that BitStarz has BetSoft’s Pragmatic Game in its library. In its former guise as a top game, the pragmatic game was involved in numerous questionable incidents, including a game that lacked the decisive wild symbol, making it impossible to win its top prize. Last year we conducted a survey suggesting that Betsoft’s progressive jackpot game was not being paid out fairly.
As usual, players have been warned not to play the game and BitStarz, which unfortunately does not have a game license from a reputable regulated country, can operate in Curacao, which is one of the few jurisdictions in the world that actually bother to regulate licensed operators.
Curacao does not offer an official dispute resolution process, so if you are licensed from a casino in another jurisdiction and ever have a dispute that cannot be resolved, you must rely on a third party. The casino does not publish a list of RTP numbers for its games and it has not published verified payout numbers.
Casino support
We reserve the right not to make payments to players with disposable email addresses, but we have noticed an increase in requests for a disposable email address in recent weeks. We contacted our support team to let us know and they explained that they were supposed to be temporary email accounts that expire in a few hours. No explanation has been given as to what exactly it is, and we are not aware of any other options for this type of address.
Apparently, this is often used by players who want to play with Bitcoin anonymously, so give a hint if you are one of them. You can limit your activities at the Casino, limit the number of responsible gaming controls to a number responsible for controlling gaming, or even request exclusion from yourself if deemed necessary.
All these things can be achieved by contacting the support crew via email, live or by calling back. This is one of the best places to make a play without the known drawbacks of other casinos, such as long queues and poor customer service.